Facebook Ad Account Suspended: Why & How To Fix?
You're all set to launch your latest Facebook ad campaign, but suddenly, you find your account suspended. Panic sets in. What went wrong? How can you fix it? Don't worry, we've got you covered. Let's dive into the reasons behind Facebook ad account suspension and uncover the steps to get back on the advertising highway in no time!
Ad Account Suspended Facebook: What Are The Reasons?
There are various reasons for getting a Facebook ad account suspended, yet below are the five most common causes to look out for:
Negative feedback on your ads
When people see your ads, they can leave negative feedback on them. If it's too much or mostly negative, Facebook might disable your ad account. Usually, lots of negative comments mean your ad isn't hitting the right audience or doesn't follow Facebook's rules. So, be careful with what you show or say in your ads, especially about sensitive stuff.
Also, your ad's performance is affected by the amount of negative feedback it gets. If you have a low customer feedback score, you might end up paying more for your ads.
Unusual activities
If anything strange happens in your ad account, Facebook's algorithm will notice. This usually relates to how you pay for ads and is meant to keep your payment info safe.
But it could also mean someone's trying to hack your account, you're spending a lot on ads too fast, or you're using a fake profile. And watch out for duplicate ad accounts—they aren't allowed.
If you see this message, go to Ads Manager and double-check your payment and billing info. Facebook really doesn't like fake accounts, so if yours seems suspicious, the algorithm might flag it.
It's important to know there's no clear rule on what counts as "unusual" activity. It depends on your account history and what you've been doing. For example, if you suddenly spend a lot on ads, Facebook might ask to verify your identity before letting you back in.
Violation on Facebook ad policies
When it comes to following Facebook's ad policies, things can get a bit tricky. The list of rules is pretty long, and it keeps changing as new issues pop up.
But if you want to stay in Facebook's good books, it's crucial to know the dos and don'ts. Familiarize yourself with the Meta Advertising Standards to keep your ads above board.
Here's a rundown of violations that could get your ad account disabled:
- Unacceptable content: This includes illegal stuff, spreading misinformation, discriminatory practices, and more.
- Deceptive content: Cheating practices, unrealistic promises, and the likes fall under this category.
- Dangerous content: Stay away from promoting unsafe stuff like weapons, explosives, or tobacco products.
- Objectable content: Adult content, profanity, and exploiting sensitive topics are big no-nos.
Remember, these rules are similar to what's frowned upon in the real world. Check out the links at the end of this article for more detailed info on Facebook's policies.
Multiple ads accounts
Thinking about skirting around Facebook's rules by creating multiple ad accounts? You're not the only one, but beware—many advertisers have tried and faced serious repercussions. Creating a new ad account is a big no-no and could result in a permanent ban from advertising, with no chance of reversal.
Here's the deal: Meta's algorithm is pretty smart and can easily sniff out this kind of behavior. It keeps an eye out for businesses with the same names, admin profiles, and credit card details, flagging them as suspicious.
Having multiple ad accounts for one business is against the rules, and if you're caught, your ad account is likely to be disabled.
Payment errors
If you're not paying your bills on time, your account might get flagged as unreliable. Always make sure you have a credit card linked to your account, or enough available credit, to avoid any issues.
Also, Facebook keeps track of previous offenders through payment methods. If you've been banned before, it's best not to use the same payment method for your new ad account.
How To Recover A Suspended Facebook Ad Account?
Review your ad content
When you're checking your ad content, keep an eye out for anything that might break Facebook's rules. They have specific guidelines ads need to follow, and if you don't stick to them, your account could get disabled. If something's not right, figure out what it is and fix it before your next ad.
Identify policy violations
Spotting possible policy violations is crucial for dealing with account disabling. One common slip-up is using language, images, or videos that aren't okay according to Facebook's rules. Ads that seem deceptive or promote illegal stuff can also land you in hot water.
Contact Facebook's support team
Facebook's support options are limited and often automated, and they can vary depending on where you are. But here are some possible ways you can reach out for help:
- Support inbox : You can use the Support Inbox to talk to Facebook about your disabled ad account. This is usually the main way to deal with ad account issues.
- Facebook Business Help Center : Check out the Facebook Business Help Center for info and resources about advertising on Facebook. While it might not offer direct support, you can often find answers to common questions here.
- Facebook Business Support Chat (availability varies): Sometimes, Facebook offers a live chat support option in the Business Help Center. But keep in mind, it's not always available and might depend on where you are and what time it is.
- Email support : Sometimes, Facebook includes an email address in the email notification for ad account problems. If you see one, you can try reaching out to that email address.
- Facebook Community : Although it's not a direct support option, you can share your issue in the Facebook Community. Sometimes, experienced community members or Facebook staff might offer help.
Appeal once
To appeal, head over to Meta Business Help Center , navigate to the “Troubleshoot A Disabled Ad Account" option, then click “Get Support.” Choose to appeal either a disapproved ad or a disabled ad account. Briefly explain why you think your account should not be disabled, and attach any evidence or files.
Be sure to give a detailed explanation of why you think your account should not be disabled. Include any evidence or files, such as screenshots or receipts, that could help your case. And remember, staying polite and professional when talking to Facebook's support team is key.
💡 Tips : Keep your appeal short and clear. Give solid evidence showing why your account should stay active. And always keep things polite and professional when chatting with Facebook's support team.
How To Prevent Facebook Ad Account Suspension In The Future?
Keep up with Facebook's ad policies
It's important to stay updated on Facebook's ad policies because they change frequently. This way, you can steer clear of any violations and prevent your account from being disabled in the future.
Check your ad performance regularly
Regularly checking how your ads are doing can help you catch any potential policy violations early on. By keeping an eye on your ads, you can quickly spot any content that goes against Facebook's rules and make the necessary adjustments.
Follow best practices for Facebook advertising
Following best practices for Facebook advertising is another way to avoid getting your account disabled. Make sure your ads are accurate, truthful, and suitable for your target audience. Avoid using click-bait, misleading headlines, or any spammy content.
Rent Facebook agency ad account
Instead of a personal ad account, why not consider the benefits of renting an agency account: they are robust and resistant to Facebook reviews, allowing you to navigate potential issues smoothly.
Also, with unlimited spending capabilities, you have the freedom to scale up your advertising efforts without constraints. This makes it easier to expand your reach and grow your business effectively.
We recommend that you rent a Facebook agency ad account from SpeedX Agency . We're a trusted ads agency with many years of experience and a dedicated support team always ready to lend businesses a hand in monitoring and scaling their ad projects.
With SpeedX Agency, you can trust that your Facebook advertising efforts are in good hands.
Conclusion
While encountering a Facebook ad account suspension can be daunting, it's not the end of the road. By understanding the common reasons behind these suspensions and following the steps outlined in this guide, you can navigate through the process with confidence.
Remember to always stay informed, adhere to Facebook's policies, and proactively address any issues to ensure the smooth sailing of your advertising campaigns.
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